FAQ

Our equipment comes from a variety of sources: laboratories renewing their fleet, relocations, cessation of activity, or directly from manufacturers, new and decommissioned. Each device is carefully selected for its quality and reconditioning potential.

Yes! You have 14 days to return the device if you are not satisfied. In addition, all devices sold come with a minimum 6-month warranty, with the possibility of extending it to 18 months for certain products.

Your equipment is delivered and installed by Rewake's professional partners. They guarantee secure transport and, upon request, installation right in your laboratory.

Rewake delivers throughout mainland France. For deliveries outside mainland France or internationally, please contact us to specify shipping conditions.

Let us know your needs by email at [email protected] or via the contact form . We will contact you first when we find a device that meets your needs.

It's easy: go to the Trade-in Form page and fill out a request form. Provide a detailed description of your equipment and its condition. We'll contact you to determine its value and suggest a trade-in method.

We work with a network of carriers who carefully collect your devices directly from your laboratory.

We pay for the equipment by bank transfer upon receipt at our warehouse.

With information on age, cosmetic and functional condition as well as the availability of spare parts we are able to provide you with a fair price for your equipment.

Refurbished equipment is a used device that has been refurbished by our technicians. It is carefully tested, cleaned, and repaired if necessary to ensure performance equivalent to new, while offering a more competitive price.

Used equipment has been used before, while new decommissioned equipment is equipment that has never been used but cannot be sold as new, often due to damaged packaging or minor cosmetic defects. At Rewake, decommissioned equipment retains its manufacturer's warranty!

Each device undergoes rigorous testing: functional checks, performance verification, and safety tests. Our goal? Trust and transparency in the results! Contact us to find out exactly what tests were performed on a piece of equipment.

Buying refurbished equipment in France means choosing quality and sustainable development. You benefit from high-end equipment at a reduced price while supporting the local economy and reducing your environmental footprint.

Yes, at Rewake, customer satisfaction is paramount. You can return any device within 14 days if you are not satisfied. See our terms and conditions for more information.

All information to contact us is available on the contact page.
We will be happy to answer your questions!